Nationwide Now - Leading the way with Innovation - Highly Commended
Nationwide Now (NNOW) is an industry leading innovation, which has revolutionised the way we can respond to high customer demand for mortgage, financial planning or personal banking appointments. With higher demand for appointments, capacity came under pressure, and NNOW was launched. It provides high definition, video-conferencing from interview rooms within branches with trained consultants based at a UK contact centre. The addition of screen sharing, printing and scanning support has all enhanced the customer experience and generated excellent feedback.